# Support

Customer Support is initiated via [https://www.](https://www.finopscenter.com/support)cloudscal3.com (footer)

Support Tiers

| Tier              | Method                  | SLA                                     | Pricing                       |
| ----------------- | ----------------------- | --------------------------------------- | ----------------------------- |
| Free Trial        | Blogs                   | N/A                                     | Free                          |
| Subscription      | Emails and Web          | <8Hrs during EST Business Hours 8AM-6PM | With Marketplace Subscription |
| Business Critical | Direct Customer Success | <2Hrs during EST Business Hours 8AM-6PM | Contact Sales                 |