Dispute

Written By Marc Fleurant (Collaborator)

Updated at September 10th, 2024

When a Spend Card is Disputed by a Product Owners the Portfolio Owners will see the dispute on their Spend Card list. The Disputed Spend card will need to be resolved likely by changing the allocation between the products by requesting the account be remapped between the Product Budgets shared by the Account. 

Users should use a mix of tools to understand what the allocation should be including on Platform CFM services and BI tools like the Cloud Intelligence Dashboard.

Once the Allocation change has occurred, the Portfolio will select Resolve with all Product Owners then required to accept their Card.